4 min read
Not too long ago, the American healthcare system was still reliant on phones and fax machines; even as email and texting were widely adopted, medical offices lagged behind. But in recent years, the rise of patient portals—online, HIPAA-compliant platforms that allow patients to securely access records and communicate with their providers virtually—has transformed how the public interacts with their doctors.
However, patient portal messaging isn’t without problems. A growing body of research suggests that people from traditionally marginalized groups are less likely to receive responses from their providers. And now, a new study…
Read the full article at PREVENTION.COM
